Mopar isn't getting another dime unless they have to.

[Eulers Ghost]

What complete and utter BS.

Had s2 with toys, intake, exhaust, and perf clutch installed. About 10k into using perf clutch, had cams installed. Mopar's clutch failed after 20k miles total. Put in 2nd mopar perf clutch. Wasn't right from the start (push clutch in, hear rapid ticking/tapping sound). DCx told tech to mil a few 1000th's off the cover to stop ticking instead of replacing module due to misfit out of the box. 1000 miles in (700 of which were a highway road trip) starts the "tough to get into gear" problem. Very mild at first. 5000 miles into 2nd clutch S3 is installed. Another 5000 miles later (i.e. a scant 10k on this clutch that was NOT beat on in everyday driving conditions) clutch completely dies. Mopar won't do shit about the clutch.

F*** them and their "performance" clutch. Take your clutch and shove it up your ass. The thing is rated for 315 lb-ft of torque. I had the car dyno'd and on S2 even in race fuel mode the most I could coax out of it was 308 SAE corrected, and with the cost of race fuel I didnt run it in that mode that much. Plus this is the "recommended" upgrade from Mopar if you get stage 3.There is no way that clutch should have started to fail and create a sticky or hard to engage gear problem after 1000 miles. No way. Sorry. Not happenin.

Now mopar wont pay to replace their clutch module that was defective from the start (had it drop shipped from a mopar vendor to the dealership, so no way could I have messed it up). My tech was trying to go to bat for me, in that he was going to try and get them to help me pay for one, but the flat out refuse to cover any labor for the install.

F*** Mopar. After all the money I have spent on their parts, they should have made a good faith effort to help me out. Now, they can kiss my ass. The only way they're getting another dime out of me is if there is no other company on earth that has it.

So vendors, if you want to lose customers and have your business fold, take a page out of the Mopar playbook: Screw over a longtime customer who has spent over $5400.00 in parts by not helping them out when one of their products is clearly defective out of the box.

I'm half-tempted to sell my current stage kit and all my mopar parts just on principle.

[slow4dr]

Sorry to hear bro! Keep the parts man. It's not Mopars fault the dealer sucks ass.

[Eulers Ghost]

Sorry to hear bro! Keep the parts man. It's not Mopars fault the dealer sucks ass.


sorry i had to edit my post. the dealer didnt tell the tech to mill the clutch housing, DCx did (and paid for it) instead of replacing it.

the dealer I have is actually quite good and really went to bat for me. When everything is said and done, I'll post details of how they helped me out.

[slow4dr]

:thumb: I hope all works out for you.

[CKT]

That sucks dude. Hope your next clutch works out better.oh and Ford warranty > Mopar warranty. Sorry, couldn't resist

[Eulers Ghost]

That sucks dude. Hope your next clutch works out better.oh and Ford warranty > Mopar warranty. Sorry, couldn't resist

depends on your point of view. Like I said, once I get the bill and certain other things go the way I hope they will, I'll explain everything.

[Pr3mium Brewed]

So vendors, if you want to lose customers and have your business fold, take a page out of the Mopar playbook: Screw over a longtime customer who has spent over $5400.00 in parts by not helping them out when one of their products is clearly defective out of the box.


lol, I'm pretty sure a lot of the vendors on the other site are ten steps ahead of you on that one.

[blackbird]

Since it's Mopar Performance, they're essentially an aftermarket company owned by DCX and sold through the dealer network. They're completed unrelated to factory waranty work, which covers defects of the factory parts, not the MP stuff. As I'm sure they've made you aware most the MP parts do not have any warranty, even if you buy it from the dealer and have them install it. It does sounds like your dealer isn't too bad and was trying to look out for you, as either they ate the labor out of pocket or altered the books to cover it under the factory warranty when they shouldn't.

If you've already tried calling the Mopar Tech line and being polite while explaining what's been going on (since they are the only ones who can help you and not DCX), I'd try taking a few minutes to write a nice calm letter explaining what happened and provide copies of the service history invoices and receipts. It's hit or miss, but you never know if they'll help you out.

BTW if you dyno'd 308 ft-lbs at the wheels that's a lot more than at the crank, which is what the MP/Sachs Performance clutch is rated for. But since the stock clutch has held those torque levels when treated right I'd expect the "performance" clutch to hold up better. And this isn't the first problem with those clutches.

[Eulers Ghost]

Since it's Mopar Performance, they're essentially an aftermarket company owned by DCX and sold through the dealer network. They're completed unrelated to factory waranty work, which covers defects of the factory parts, not the MP stuff. As I'm sure they've made you aware most the MP parts do not have any warranty, even if you buy it from the dealer and have them install it. It does sounds like your dealer isn't too bad and was trying to look out for you, as either they ate the labor out of pocket or altered the books to cover it under the factory warranty when they shouldn't.

If you've already tried calling the Mopar Tech line and being polite while explaining what's been going on (since they are the only ones who can help you and not DCX), I'd try taking a few minutes to write a nice calm letter explaining what happened and provide copies of the service history invoices and receipts. It's hit or miss, but you never know if they'll help you out.

BTW if you dyno'd 308 ft-lbs at the wheels that's a lot more than at the crank, which is what the MP/Sachs Performance clutch is rated for. But since the stock clutch has held those torque levels when treated right I'd expect the "performance" clutch to hold up better. And this isn't the first problem with those clutches.

Hmm that sounds like a plan. I never called the tech line myself because I thought for anything to get approved the tech would have to do the calling to get some kind of warranty code or wahtever. Also when this second (defective) clutch was put in they got DCx (or whoever they called) to pay for the hour of labor it took to machine the part so that it wouldn't keep hitting whatever it was hitting when the clutch was pushed in.

Once this is resolved, Im going to see what I can do with a calm letter to MP. I can completely understand not having a warranty on performance products, but for something that IMO was defective out of the box there should be come consideration. I also dont appreciate the shell game DC set up by making MP an aftermarket company to further obfuscate matters.

[blackbird]

It depends on who they talked with. The MP parts don't have a standard warranty but many do come with a limited coverage for defects. That means if you bought a new Stage 3 turbo and the shaft was broken when you received it they may help. But if you used it for a week or two they might not. At least you can call and see what they say.

Mopar Performance Tech Line
(248) 969-1690, 450 S Glaspie St, Oxford, MI 48371
Days: Monday - Friday
Hours: 8:00 am to Noon, 1:00 pm to 5:00 pm ET

That's the phone number and it's there for consumers who have questions, so it isn't just for the dealer. Try to have everything written down kind of like a timeline before you call to show what happened and explain it to them. If they don't seem receptive over the phone ask them if you can fax them some paperwork and then send a letter explaining what went on along with your service paperwork and invoice from the clutch purchase. And maybe send them a hard copy via the mail. That might get someone to take a look into it.